The Top 5
5 Habits Of Great Customer Support Teams - StatusPage.io Blog
Policies and guidelines look great on paper. They make for a nice slide deck for management. In a perfect world, everyone on your team will default to policy-driven actions in all situations.
Too bad that doesn’t happen.
How Documented Procedures Can Make Your Customer Support More Effective | Kayako Blog
If you’re balking at the thought of having to create procedures and policies, remember that the growth of your business can be stifled by a lack of systems and processes.
Create Software. Not Bloatware. How Not to be a Yes Man
It might seem easy to carry out, but having conviction to your core values can get tricky. You have to resist the ever-so-persistent temptation of becoming a Yes-Man.
Investing in the Future: A Conversation with Chris Dixon — Medium
What 3 things should every new founder constantly be thinking?
(1) Recruiting the best people (2) Making customers happy (3) Making sure the company is financially healthy
The secret to delivering personalized support at scale
Macros are good for productivity, but customers hate to receive a response which is only a macro. That’s where snippets come into play. Build a list of sentences that you can use to personalize each message.