The Top 5
Welcome to this week's issue of Support Weekly.
We've got a handful of new folks here thanks to this post from Kayako.
Happy to have you on board. Here's how this works. Every Friday I'll send out links to five great reads on customer support. It could be anything from a recap of a support strategy to a data visualization of a salary survey.
If you come across (or write) something on support that you'd like me to consider for including in an issue, simply hit reply on any issue and send it over. Or shoot me an email directly at firstname.lastname@example.org. Or just say hi!
Here are this week's links.