The Top 5
Matt Harris of Sendwithus.com shows us exactly how a hacker tried to exploit customer data over live chat, and why it's critical to build systems to protect against these kinds of attacks.
In this awesome followup to his VentureBeat piece, Matt details how his team uses the Olark API to prevent social engineering attacks over live chat.
This excellent ebook from UserVoice details how important it is for support teams to have a role in the customer feedback process.
Elizabeth Urello of Automattic gives us an inside look at the weekly calendar of someone doing support for one of the web's biggest products.
The folks at the Support Ops Podcast talk cheddar.