The Top 5
Does Ben Carson use Zendesk? How exactly is Hillary Clinton sending all those emails? Shane Snow does an admittedly dorky look at presidential candidates' technology stacks for Fast Company.
Vinay Patankar of Process Street shows us the customer success tools SaaS companies are using to keep customers happy and churn low.
JM Olejarz writes in Harvard Business Review about some unsettling research on ethics and incentives.
Natasha Lomas writes on Apple's jump into Twitter support with their new @AppleSupport account.
Churn is the death of any SaaS business. Sunir Shah at Olark lays out in stark detail just how critical churn reduction can be.